PolyAI, which uses AI to handle call center calls, raised a $40M Series B led by Georgian at a $300M post-money valuation, bringing its total funding to $70M (Kyle Wiggers/TechCrunch)

07
Sep

Kyle Wiggers / TechCrunch:

PolyAI, which uses AI to handle call center calls, raised a $40M Series B led by Georgian at a $300M post-money valuation, bringing its total funding to $70M — Is it possible to build a voice assistant for the call center that can pick up on indirect questions to figure out the best time to hand calls over to a human?