Sonos staff and report: technical debt was partly responsible for the app debacle, and Sonos lacked urgency in fixing it; sources: a reorganization caused chaos (Dave Lee/Bloomberg)

Dave Lee / Bloomberg:

Sonos staff and report: technical debt was partly responsible for the app debacle, and Sonos lacked urgency in fixing it; sources: a reorganization caused chaos  —  Ignoring “tech debt,” disregarding employee warnings and cutting costs combined to create a crisis that the high-end audio company is still struggling to recover from.