War of Heroes, a game from Myanmar-born developers, lets opponents of the country’s military coup kill virtual soldiers and raise money for real-life resistance (Richard C. Paddock/New York Times)

How to improve customer experience – Zoho SalesIQ  —  Not long ago, “If you build it, they will come” was the status quo for businesses.  Irrespective of what the customer actually needed, businesses mass-produced things and people flocked to buy from them.